Frequently Asked Questions
Is there a charge for the Phoenix Card?
Your first Phoenix Card is free. There is a $25.00 replacement fee for lost or stolen Phoenix Cards. To receive your new Phoenix Card you will need to come to the Phoenix Card Office, located in the Oaks McCoy Commons, room 201.
How long will it take once my photo has been submitted online?
You will pick up your Phoenix Card when you arrive on campus in August for move-in.
What is the largest file size I can upload?
What photo file types do you accept?
JPEG is recommended.
What happens if the photo I supply does not meet the requirements specified?
Your application for a Phoenix Card will be delayed. You will receive an email indicating the reason why the photo is not acceptable and will have to either re-upload another picture of visit Phoenix Card Services to have your card manually produced.
How do I get a replacement card?
If you lose your Phoenix Card you can log into your Phoenix Card Account online
and mark your card as lost, or you can contact Phoenix Card Services at (336) 278-5436. At this time, your account will be frozen; therefore, no transactions can be processed until the account has been unlocked.
There is a $25.00 replacement fee for lost or stolen Phoenix Cards. To receive your new Phoenix Card you will need to come to the Phoenix Card Office, located in the Oaks McCoy Commons, room 201. Credit or debit card, cash, check or Phoenix Cash are acceptable forms of payment.
Contact Phoenix Card Services at 336-278-5436.
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